Always Handle Grown Ups With Kid Gloves, Part 2
(I work as a cashier at a hardware store. A customer has had a problem-less transaction and is beginning to ring through purchase. She pauses after a few moments.)
Customer: “It says my card is rejected.”
Me: “Okay.”
Customer: “What do I do?”
Me: “What does the screen say?”
Customer: “It says ‘Take Card Out. Press OK. Try again.'”
Me: “Okay, so follow the screen.”
Customer: “So, what do I do?”
Me: “Take your card out.”
Customer: “Okay.”
Me: “Press ‘OK.'”
Customer: “Okay.”
Me: “…and try again.”
Customer: “Well, no need to explain it like I’m a five year old!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
