Customer: “Excuse me, I’m wondering if you can help me?”

Me: “Sure, how can I help?”

Customer: “I’m looking for a book.”

Me: “Right, what book is that?”

Customer: “I’m looking for a dictionary.”

(I take the customer to the dictionary section, but she shakes her head.)

Customer: “No, it’s not a dictionary, it’s just a book.”

Me: “Well, I’m afraid I need to know a bit more than that to find it for you.”

Customer: “Well, it’s not a book, it’s a box.”

Me: “A box?”

Customer: “Not really, it’s kind of a box and you put things in it. Like a box.”

Me: “So it’s not a book?”

Customer: “Yes, it is also a book.”

(Turns out she was looking for a safe.)