Alignment, Lawful Good; Wisdom, -6
Customer: “Yes, do your combo meals come with a Coke?”
Me: “Yes, ma’am, they come with fries and a drink.”
Customer: “But what if I wanted something other than Coke?”
Me: “Well, you fill your drink yourself around the corner over there, so you can get whatever you want.”
Customer: “Oh, okay.” *customer places order*
Me: *sets out tray with receipt on top*
Customer: *looks at receipt, suddenly frowns* “Hey, it says ‘Coke’ on here for a drink. I didn’t order a Coke!”
Me: “That just means you ordered a drink.”
Customer: “But I didn’t want a Coke!”
Me: “That’s fine, ma’am. You can put whatever you’d like in your drink at the drink machines back there.”
Customer: “BUT IT SAYS COKE ON THE RECEIPT!”
Me: “All of the soft drinks are the same prices. It doesn’t matter what it says on the receipt.”
Customer: “Oh…” *leaves with her cup and fills her drink*
Coworkers: *laugh for the next ten minutes*
Question of the Week
Have you ever served a bad customer who got what they deserved?