Aisle Never Stop Answering You
(I work in a small card shop in a mall. It’s rather cramped and the aisles are difficult to navigate if there are many people in the store. Small note: There are two phones in the store; one in the office, one near the registers.)
Manager: “[Me], will you please put these cards back in their pockets?”
Me: “Sure.”
(I begin to walk to the proper space when an older customer stops me, smiling.)
Customer: “NOW what are you going to do?”
Me: “I’m sorry?”
Customer: “What happens if the phone rings and you can’t get past me to get it? Do you just let it ring?”
Me: “No, there is a phone near the registers.”
Customer: “What? Nuh-uh. There can’t be one up there!”
Me: “I believe there is still a phone up there, sir.”
Customer: “Prove it! Show me!”
(I take the customer up to the registers and show him there is indeed another phone.)
Customer: “You smart alec! Why do you need two phones in a small store?!”
Me: “In case the store is full and we can’t reach the other in time.”
Customer: *quickly exits the store, defeated*
Manager: “What the heck just happened?!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.