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    Aisle Be Watching You

    | Long Island, NY, USA | Top

    (I’ve misunderstood a question and directed the customer to the wrong aisle. I’m trying to tell her the correct aisle.)

    Me: “Ma’am, I’m sorry. I thought you meant something else. What you’re looking for is actually down aisle 8. It’s the last item on the right.”

    Customer: “I don’t believe you, and I’m too tired to look for it.”

    Me: “Ma’am, I can verify that it is in aisle 8. There is a display a few feet away so you won’t have to walk all the way down there.”

    Customer: “What is the store phone number?”

    (The customer dials the store number with the phone in front of me. It’s on speaker phone so I hear ringing on her end and then ringing on my phone. I pick up the phone and look right at the customer standing no more than a foot away from me.)

    Me: “Hello [store name].”

    Customer: “Yes, hi. I have a question about a product you sell. What aisle is [product] down?”

    Me: “Aisle 8. Last item on the right.”

    Customer: “Thank you.” *hangs up, looks at me* “At least she knew what she was talking about!”