Me: “Thank you for calling tech support, this is Josh. How may I help you?”

Caller: “I installed the purple bird!”

Me: “Purple bird…you mean Pidgin? Yeah, it’s pretty cool. How can I help you with that today?”

Caller: “My buddy list is empty.”

Me: “Maybe none of your friends are online right now?”

Caller: “It doesn’t COME with friends?!”

Me: “No, sir…”

Caller: *click*