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    Acting Out Of Line

    | NH, USA | At The Checkout, Bad Behavior, Bigotry

    (I am at a chain clothing store at the mall with my younger brother. A Hispanic family is being rung up in front of us, in the only open line. Another customer goes to the other end of the counter where nobody is working.)

    Customer: “I’d like to exchange these shirts. I bought two XLs, and my girlfriend thinks they’re too big on me.”

    Cashier: “Okay, sir, I’ll be with you shortly.”

    Customer: “And I need to return these shoes. Can I return everything at the shoe department?”

    Cashier: “No, sir, they can only take care of shoes in that department.”

    (At this point the customer’s phone starts ringing, and he answers it. He starts moaning about his day to the person on the other end, occasionally burping and scratching himself.)

    Customer: “Yeah, I’m here right now, but I’m stuck waiting because of these d*** Puerto Ricans who are trying to get 10% off on a f****** $10 purchase.”

    (The teenage cashier finishes ringing up the family, and since my brother is next in line, the cashier starts ringing him up.)

    Customer: “Hey! Why aren’t you waiting on me?!”

    Younger Brother: “I don’t know if you noticed, but there’s a LINE.”

    Customer: “Well, I started a new line. I’ve got places to go. I’m a rolling stone.”

    (Yes, he actually says “rolling stone.” My brother finishes, and I’m next in line so the cashier starts ringing me up.)

    Customer: “Un-f******-believable!”

    Me: “You know what? Maybe if you weren’t such an impatient, loudmouth, racist, a**-hole and actually got in line, you might just actually get rung up!”

    (The customer throws his stuff across the counter, even the stuff he is returning, and storms off.)

    Cashier: “Sorry about that.”

    Younger Brother: “No worries. You didn’t do anything wrong.”

    Me: “I’m a retail manager myself, and I was actually quite impressed with how cool headed you stayed dealing with that guy. Very nicely done!”

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    In Line And Out Of Line