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    Acting Hypertext

    | Denver, CO, USA | Bad Behavior, Bizarre, Theme Of The Month

    (I take escalated calls for a major cell phone provider.)

    Caller: “My son received a text from a wrong number, so I had his number changed. The lady I was speaking to waived the $15 fee, but we had to program the new number in, so I want a $50 credit.”

    (Note: it was one text asking for class notes, sent to the wrong number.)

    Me: “I apologize that you received a text from a wrong number, and I’m glad we could help, but we can’t give a credit for programming a phone.”

    Caller: *high-pitched, unintelligible, wordless shrieking*

    Me: “Ma’am, please stop yelling at me.”

    Caller: *shrieking doubles in volume*

    Me: “Ma’am, this is solving nothing.”

    Caller: *starts growling*

    Me: “Ma’am, I’m going to disconnect this call of you keep treating me this way. I don’t appreciate being yelled at.”

    Caller: *calmly* “I’d like to speak to your supervisor.”

    (Later…)

    Supervisor: “Thanks for that call. I had to hang up on her. That was fun!”