Acting Flippantly, Part 3
Tech Support | WI, USA
(A customer is calling in with internet problems.)
Me: “Let me reset some of your equipment. It works best if your modem is off. Can you flip off the power switch for me?”
Customer: “Is something supposed to change when I do that?”
Me: “The LED’s on the front of the modem should go dark.”
Customer: “They’re still on. I’ve been giving it the middle finger for 30 seconds now, and the lights are still on.”



