Acting Flippantly, Part 3
(A customer is calling in with internet problems.)
Me: “Let me reset some of your equipment. It works best if your modem is off. Can you flip off the power switch for me?”
Customer: “Is something supposed to change when I do that?”
Me: “The LED’s on the front of the modem should go dark.”
Customer: “They’re still on. I’ve been giving it the middle finger for thirty seconds now, and the lights are still on.”
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.