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    Acting Flippantly, Part 2

    | Kearney, NE, USA |

    (I am answering a call that a coworker had already taken 10 minutes prior.)

    Me: “Thank you for calling [company]. How can I help you today?”

    Caller: “Yeah, I just called a little bit ago. Some girl told me to take out my SIM card and battery, and that would make my phone work again. My battery is fully charged but the phone won’t turn back on.”

    Me: “You may need to just hold the power button a little longer. What kind of phone do you have?”

    Caller: “It flips.”

    Me: “Well, just press the red key button for a few seconds and it should turn right on for you.”

    Caller: “There are only 3 buttons, and none are red. Do you know what you are talking about?”

    Me: “Sir, please flip open the phone. You will find the red button I’m talking about.”

    Caller: “So, I actually have to open it?”

    Me: “Yes, sir.”

    Caller: “Well, d*** I feel stupid. I’d like to talk to your boss for making me feel so d*** stupid!”

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    Acting Flippantly