Act Blustery, Get Flustered
(I’m 15 and work at the hospital gift shop. An RN comes to my register with three sets of wind chimes.)
Me: “Will that be all for you today, ma’am?”
Customer: “Yes, thank you.”
Me: “Okay, your total is $50 even.”
Customer: “You didn’t give me my discount.”
Me: “I’m terribly sorry, ma’am; I’m new at this. Let me just void this transaction and start over.”
Customer: “Fine!”
(For some reason, the cash register, which is older than my 15-year-old-self, won’t allow me to void the transaction. I keep trying for around a minute.)
Customer: “What the h*** is taking so long?”
Me: “I’m sorry, ma’am. I’m having some trouble with the register.”
Customer: “Well, hurry it up, will you? I have a patient I need to get back to!”
(The line behind her is getting large and I’m getting very close to tears. Suddenly, another customer chimes in.)
Customer Behind Her: “If you’ve got a patient, what the h*** are you doing buying wind chimes?”
Customer: *gets flustered and leaves, leaving both her wind chimes and credit card behind*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.