Accidental Lemonade From Lemons
Me: “Hi, can I help with anything?”
Customer: “Yes, I’m looking for a good book.”
Me: “Do you have any specific genre or subject in mind?”
Customer: “Yes, a good one… One that I’ll like.”
Me: “Um, you’ll have to be a bit more specific. I don’t really know what you like. Science fiction, thriller, fantasy, horror, that sort of thing?”
Customer: “Well, don’t you know any good books?”
Me: “I haven’t actually read them all, but–”
Customer: “You haven’t? What kind of librarian are you? Isn’t there anyone here who can help me?”
Me: “This one–” *holding up a book* “–is pretty popular at the mo–”
Customer: “How do you know I’ll like it?! You can’t know that. I want a book that I’ll like.”
(I get frustrated and just grab a random book that was recently turned in.)
Me: “Here, you’ll love this one!”
(Unfortunately, she did like it, and told my boss to thank me for my great suggestion. Darn.)
Question of the Week
Have you ever served a bad customer who got what they deserved?