Above And Beyond The Call

, | Norway |

(I talk to customers that call us for information about their debt. An old man, probably around 80 years old, calls.)

Me: “[Company name], you are speaking to [name]. How can I help you?”

Caller: “Yeah, hi. I just took some of my wife’s pills by mistake. Is that dangerous?”

Me: “Sir, I work at a debt collection agency. I can’t give you a good answer to that.”

Caller: “What? Why not? I need help with this. Who can I call if you can’t help me?”

Me: “You should problably call your doctor or an ambulance, if you need one.”

Caller: “All right, what is my doctor’s name and number?”

(I search for local doctors by looking at his area code. We have caller ID.)

Me: “Try [number].”

Caller: “Thank you!” *hangs up*