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    A Welcome Change

    | Sydney, NSW, Australia | Bad Behavior, Language & Words, Top

    (I’ve been a nurse for a long time. There have been a few patients over the years that think nurses are slaves and never say please or thank you.)

    Patient: “Turn the TV on.”

    Me: *turns TV on*

    Patient: “Get me a glass of water!”

    Me: *hands him a glass of water*

    Patient’s Relative: “Pass the tissues over.”

    Me: *passes the box of tissue over to the relative*

    (This had been going on all day with never a please or thank you. I have had enough so I say:)

    Me: “You’re welcome!”

    Patient: “Pardon. What was that?”

    Me: *acting surprised* “I said ‘you’re welcome.’ I thought I heard you say ‘thank you.’ My mistake. Sorry.”

    (The manners improved substantially after that! I’ve only had to say it three or four times in 30 years, but it’s always worked!)