Me: "Thank you for calling [Hospital]. How may I help you?"”

Caller: "I would like to know where people go to buy those cups."

Me: What kind of cups are you looking for, sir?"

Caller: "Sample cups."

Me: "Sample cups? Do you mean like for a urine sample?"

Caller: "Yeah! I need quite a few."

Me: "I guess you could get them at a medical supply company. Have you tried that?"

Caller: "Oh boy! Thank you, lady! You have helped me so much! See, I am looking for work and most places require a urine test. I want to have my samples all ready to go!"