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    A Very Moral Figure(ine)

    | St. Louis, MO, USA | Awesome Customers, Criminal/Illegal, Family & Kids

    (I work at a small, family-owned and operated movie store that also sells various movie/anime merchandise. Lately, we’ve been having trouble with a specific group of kids coming in and stealing from us. I’m currently managing the register when I notice one of the kids in the group entering the store, being pulled in by his mother. She sees me and heads over to my counter. The owner also sees this and heads over towards us.)

    Mother: “I’m really hoping you can help me.”

    (She reaches into her purse, pulls out an anime figurine, and places it on the counter.)

    Mother: “See, I was cleaning my son’s room yesterday when I found this on his desk. I did a little more cleaning and I found its box that had your store’s price tag on it. Despite what he says, I know that I didn’t buy it for him; I believe he stole from you all. So, we’re here to return it and make this right.”

    Me: “I’m happy that you want to do the right thing and all, but unfortunately I’m unable to return opened merchandise, especially without its original packaging.”

    Mother: “Please, you have to take this back. I work two jobs just to pay the bills; I can’t afford this toy nor does he deserve it. There must be some way.”

    Owner: “Ma’am, I appreciate you coming in and trying to do the right thing. I know it wasn’t you who stole from me; it was your son. With all due respect, I don’t believe you should have to waste your hard earned money to fix his mistake. With your permission, I’d like to suggest an alternative solution.”

    (The owner’s solution? Every Saturday for the next two months, that kid came in and ‘volunteered’ to help out around the store. At the end of the two months, he learned a valuable lesson and even paid for the stolen figurine.)