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    A Tale Of Two Stores

    | Indianapolis, IN, USA |

    (I sometimes cover shifts in another store in our region. A customer had come in on one of my shifts at the other store. She was mad because we didn’t stock her size in a pair of pants and I had been unable to find another pair in our stock room. She now comes into my normal store the next day.)

    Customer: “Do you have these pants in [size]?”

    Me: “I can look it up in our system for you.”

    Customer: “That’s what the girl at [other store] did. She was so rude and lazy!”

    Me: “Was she?”

    Customer: “Yes! She said she had them, and then couldn’t find them. She was a real cow.”

    Me: “Actually, ma’am, our system is often wrong. I did the best I could to find the pants for you the other day. I’m sorry that you feel that way.”

    (The customer then realizes who she’s talking to. She is speechless.)

    Me: “Unfortunately, we don’t carry the pants in [size] in this particular store either. So sorry I couldn’t find them again.”

    (The customer leaves without a word.)