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    A Storm Of Protest

    | Seattle, WA, USA |

    (I work at a call center for a large online distributor of high-end lighting.)

    Me: “Thanks for calling [company], this is [name]. How can I help you today?”

    Customer: “Hi, I was wondering where my shipment was.”

    Me: “Okay, if you give me your order number, I can check on that for you.”

    Customer: “I don’t have my d*** order number! Can’t you just look it up by my name?”

    Me: “Unfortunately, since we have customers all over the country, I can’t look you up by just your name. I can try your email address, however.”

    Customer: “Oh, okay! It’s [email].”

    Me: “Okay, give me just a moment to pull that up.”

    Customer: “Thanks. I’m really frustrated because this d*** thing was supposed to arrive yesterday and it’s still not here yet.”

    (I pull up her order. The tracking information for her shipment says that it is being delayed because of the hurricane. I check her information: she is located in New York, a few miles outside of New York City.)

    Me: “I’m sorry for the delay in shipment, but it seems that delivery to your area is on hold because of the hurricane.”

    Customer: “What? The hurricane was last night. Is my furniture coming today?”

    Me: “Unfortunately, the shipping company is going to have a hard time getting to your area because of the hurricane.”

    Customer: “What the f***?! How is that my problem? I paid for the d*** furniture, and I want it to be delivered on time!”

    Me: “I’m sorry, ma’am, but have you seen the news for your area?”

    Customer: “Well, duh! Everyone’s talking about the d*** hurricane!”

    Me: “Well, ma’am, would you want to be out driving right now?”

    Customer: “Of course not! It’s awful out there!”

    Me: “But you expect the delivery company to be able to get to you?”

    Customer: *silence*

    Me: “They will be out for delivery as soon as everything is cleaned up.”

    Customer: *click*

    Editor’s note: Although this story tells the lighter side of things, the devastation caused by Sandy is very serious. Click here to visit FEMA’s dedicated Sandy page and learn how you can donate and volunteer.