A Slight Blip On The Double-Dip

(A customer comes into the store and orders a large amount of building supplies to build a shed. She is helped and checked out by me. Her brother comes for the items a few hours later, and I load them up. She calls back the next day.)

Customer: “Hello. I’m coming to pick up my order today, and just want to make sure it’s ready.”

Me: “Not a problem, ma’am. What is the name and phone number attached to the order? ”

Customer: “It’s [Name] and [phone number].”

Me: “I’m sorry, ma’am, it appears your order was already picked up by your brother.”

Customer: “What? My brother? I don’t have a brother. Someone stole my merchandise!”

(When she placed her order with me, she told me her brother’s name and that he would be picking it up. This was listed on her order at the time of purchase by me.)

Me: “Hmm. No brother?”

Customer: “Let me speak to your manager! I’m an only child!”

Me: “I’m sorry, ma’am, but I’m not going to do that for you.”

Customer: “What…?”

Me: “See, when I first answered the phone I stated my name. When running this double dip scam in the future, please note the name of the person you’re dealing with. I not only helped you with the purchase and rang you up. I also loaded your brother’s truck with the merchandise. [Brother’s Name]. I also checked his id, first and last name. I hope this is all clear as I would hate to repeat myself and waste any more of my time.”

Customer: “I… what is your name?!”

Me: “We here at [Store] thank you for your business and your continued support. Please do not hesitate to shop again with us. And can you do me a favor?”

Customer: “…what?”

Me: “Have a lovely day.”

(Her brother returned the next day to return the merchandise. He was denied.)