(I work in customer service, where tobacco products and lottery tickets are purchased.)

Me: “Do you need any cigarettes or lotto with that today, ma’am?”

Customer: “Excuse me?!”

Me: “Do you need any cigarettes or lotto today?”

Customer: “What do you mean by that?”

Me: “…do you need to purchase any cigarettes or lotto today?”

Customer: “But, what do you mean by that?”

Me: “I mean…do you want to buy cigarettes or lotto today?”

Customer: *blank stare* “What?”

Me: “Do you know what cigarettes and lotto are?”

Customer: *shakes head* “Um…” *confused look*

(I explain to her what cigarettes and lotto are, then I ring the lady’s purchase in and put it in a bag. She punches in her number for her debit card but stops halfway through and looks at me.)

Customer: “Aw crap, I forgot to buy my cigarettes.”