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    A Sizeable Problem

    | CA, USA | Bad Behavior, Crazy Requests, Extra Stupid

    (I work in a high-end retail store. It is very well known and we carry a lot of high end clothing brands. There are a few different types of sizing. It is incredibly busy and I have a ton of things in my hands. I have an injury so I shouldn’t be carrying this much.)

    Customer: “Hi. Can you help me?”

    Me: “One moment, please. My hands are completely full. I will be back in just one moment, though.”

    (I drop the merchandise in a dressing room and come back out and she blocks my way, speaking just two inches from my face.)

    Customer: “I need to try this on now! You have weird sizes and this is the only one my size!”

    (I look at the size and her and clearly she will not fit in the item.)

    Me: “Oh, this company runs very small. Can I grab another size for you? The four might be a little tight.”

    Customer: “No, I am a four.”

    Me: “If you usually wear a four dress size, you might still want to go up a couple of sizes. This brand runs very small.”

    Customer: “No. A four is extra large and I don’t think they make any bigger!”

    Me: “Oh, no. [Brand] is sized using dress sizes such as two, four, six, eight, ten. A four is the dress size.”

    Customer: “No, it is not.”

    Me: “Yes, ma’am, it is.”

    Customer: “No, you are wrong. It is one, two, three, four.  Four is extra large.”

    Me: “I am sorry, ma’am, I know that some companies do use that sizing and others use the dress size and many jeans are actually in inches. The shirt you have is [Brand] and they use dress sizes.”

    Customer: “No, they don’t. You have no idea what you are talking about! You are wrong! You are too young to know anything! You are wrong. A four is XL!”

    (I am 28 but I have been selling this brand since I was 14.)

    Me: “Okay. Go ahead and try the four.”

    (I walked away. The customer tried it on and then told us it is sized wrong.)