A Rested Development
(A guest due to check out comes to the front desk to extend her stay. It is a Sunday. I am not a Christian.)
Guest: “Yes, I’d like to extend my stay one more night.”
Me: “Okay, I just need your key cards, and I can re-make them for tonight.”
Guest: “You know, we wanted to leave today, but it’s Sunday. It’s the Lord’s Day, the day of rest, so we’re doing as he commands.”
Me: *blinking at this woman while rapidly coming up with a politically correct and professional answer* “There is no such thing as a day of rest in hospitality.”
(The guest didn’t say another word while I took care of her reservation for another ‘day of rest.’)
Question of the Week
Have you ever served a bad customer who got what they deserved?