Me: “Good morning, this is [name] at [company]. How may I help you?

Caller: “May I please speak to [co-worker]?”

Me: “He is not in the office today. May I take a message?”

Caller: “No, I just wanted to confirm if he got my email. Can you have him call me and let me know?”

Me: “Of course, may I get your name and phone number?”

(The customer proceeds to give me a phone number, the spelling of her name, and a detailed message.)

Me: “Okay, I have everything. I’ll be sure to give him your message as soon as possible.”

Caller: “No! I didn’t want to leave a message. I just want him to call me back.”

Me: “But you do want me to tell him it’s regarding your email, correct?”

Caller: “Yes! And don’t forget to let him know about the change in time.”

Me: “Okay, I’ll give him the message.”

Caller: “I’m not leaving him a message! I just want you to give him that information!”