A Penny Saved Is A Penny Spurned
(I’m shopping in a store where they are currently running the following sale: Buy 1 item, get 10% off; Buy 2 items, get 20% off; and so on… all the way up to 50%. I’m buying two expensive items and realize that if I buy three cheap items as well, my total will be less then with the two items alone. I go up to the register and am second in line; the cashier is explaining the sale to a middle-aged customer.)
Cashier #1: “If you buy three more items you can get 50% off. Why don’t you take a look at some of our cheaper items such as—”
Customer: “Stop it right there! I only want these! That’s it!”
Cashier #1: “Okay, but I would just like to mention that we have a sale—”
Customer: “I told you no! If you say anything else, I’m just going to walk out and not buy anything!”
Cashier #2: *to me* “I can help you right over here!”
(I go over to the other register when the customer turns to me.)
Customer: “Don’t you hate all these add-ons? They’re always trying to get you to buy more!”
Me: “Yes, that does happen sometimes, but the deal they’re having right now is great.”
Customer: *under her breath* “Sucker…”
(I ignore her comment. Almost simultaneously, both cashiers read out our respective totals.)
Cashier #1: *to the customer* “Your total is $40.”
Cashier #2: *to me* “Your total is $30.”
Customer: “Wait a second! What makes her so special? How come I can’t get a discount?”
Me: “Seriously?”
Cashier #2: “Ma’am, she bought five items, so she gets 50% off of her total.”
Cashier #1: “Yes, and since you only bought two items, your discount is 20%.”
Customer: “Then how can I get 50% like her?”
(The cashiers and I are grinning at each other and trying very hard not to laugh.)
Cashier #1: “As I was trying to say before, if you buy three additional items, you will get 50% off of your total purchase.”
Customer: “That makes absolutely no sense to me. Buy more… but less? That’s not mathematically possible!”
(By this point I’ve paid for my things and start to walk away.)
Customer: “I don’t know what witchcraft this is, but I don’t want any part of it! I’ll just pay for what I have!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.