A-Paul-ing Service

(I am making drinks and I notice a small mocha for Paul. We have a regular customer named Paul who always orders a small mocha, but at that moment I couldn’t remember whether or not he liked it with whipped cream.)

Me: *calling out* “Paul? Did you want whipped cream on your mocha?”

Customer: *not a regular* “Yes, I wanted whipped cream.”

(I realize that this might be a drink for a different customer also named Paul. I add the whipped cream and hand it off with a smile.)

Me: “Here you go, a small mocha with whipped cream. Have a nice day, Paul.”

Customer: “I ordered a large.”

Me: “Oh, I’m sorry. Let me remake that for you.”

(I make a new drink, figuring that one of my co-workers might have grabbed the wrong size in the rush.)

Me: “Here’s your large mocha with whipped cream. Sorry for the mix-up, Paul.”

Customer: “I ordered a pumpkin spice latte.”

(I start my third attempt at making a drink for this customer.)

Customer: “…and my name isn’t Paul.”

This story is part of our “Main Character” energy customers roundup!

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This story is part of our Pumpkin Spice roundup!

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