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    A Negative Shopping Experience

    | NH, USA | At The Checkout, Language & Words, Top

    (I am ringing up a customer.)

    Me: “Good afternoon, sir. How are you?”

    Customer: *remains silent as I scan his items*

    Me: “Are you a member of the store rewards program?”

    Customer: “No.”

    Me: “Have you heard about the program?”

    Customer: “No.”

    Me: “Do you care about the program?”

    Customer: “No.”

    (The ustomer swipes his debit card and puts in his pin.)

    Customer: “I can say more than ‘no’, you know. ”

    Me: “I don’t doubt it, sir. Would you like cash back?”

    Customer: “No.”

    (Thankfully, he had a sense of humor; after his last reply, we both looked at each other and laughed.)