A Low Satisfaction Curve
(The hotel I work in is round and the outside wall of each room follows the curve of the hotel. Upon request the guest has been given an early check-in. Not 10 minutes later she comes back down to the desk.)
Me: “Good morning again. Is there something else I could help you with?”
Guest: “Yes. I want another room.”
Me: “I’m sorry. Is anything in particular wrong with your current room?”
Guest: “I don’t like the way the room curves… You know?”
Me: “…I’m sorry, ma’am, but every room curves in much the same fashion.”
Guest: “You should get that fixed.”
Question of the Week
Have you ever served a bad customer who got what they deserved?