A Little More Empathy, A Little Less Entropy
(I have just finished making a coffee order and I call out the number the customer was given. No one comes to pick up the order, so I call the number two or three times before the customer finally comes up to the counter to pick up her order. After a few seconds, she returns.)
Customer: “This coffee is cold!”
Me: “It’s been sitting here for a few minutes. I called it out a couple times but no one came to pick it up.”
Customer: “Well, this is cold! Perhaps you should only have competent people make coffees!”
This story is part of the Even-More-Customers-Are-To-Blame roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
