A Little Cuckoo

(It is the Christmas season and we sell clothing for dogs and cats. An old lady comes in and finds me standing near the birdcages.)

Me: “Hello, ma’am! How can I help you today?”

Customer: “Do you have Santa hats?”

Me: “Why, yes, they’re right here.”

Customer: *looks them over* “No, these are much too big.”

Me: “What size of pet are you looking to buy a hat for?”

Customer: “Small.”

Me: “A Chihuahua?”

Customer: “Smaller!”

Me: “A teacup Yorkie?”

Customer: “My Cockatoo!”

Me: “Your… Cockatoo?”

Customer: “Yes! I need to buy ten Santa hats. One for each of my beloveds. Do you have any that small?”

Me: “I don’t believe so.”

Customer: “What do you mean?! This is a pet store! Why don’t you have any Santa hats for my babies?!”

Me: *walking toward front door* “Well, ma’am, if you walk about ten feet to your left, you’ll find [Craft Store] and I’m sure they’ll have all your Santa hat needs.”

Customer: “Thank you! This is what good customer service is all about!”

(She leaves. About an hour later, we receive an angry call.)

Customer: *enraged* “Why didn’t she tell me it was a craft store and I had to make my own? Who the h*** wants to make their own Santa hats?!”

This story is part of the Christmas Day roundup!

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