A Hole In Your Thinking, Part 3
Customer: “I’d like Swiss cheese, please.”
Me: “I’m sorry. We only carry American, Pepperjack, Cheddar, and a shredded Cheddar.”
Customer: “Oh, okay. I’ll take Provolone then.”
Me: “Sir, I just told you. We only carry American, Pepperjack, Cheddar, and a shredded Cheddar. It is on the sign right here.”
Customer: “Then I’ll have Swiss.”
Me: “I think we have some in back. One moment.”
(My manager takes the American cheese into the back room. He cuts holes in a few of the slices, and brings them back out.)
Me: “Here you are. Swiss cheese.”
Customer: “I knew you guys always hid some in the back!”
This story is part of our Bad-Listener Customers roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
