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    A Grave Concern

    | Shreveport, LA, USA | Health & Body, Technology

    (I am the only representative in the Texas queue. I had spoken to this customer 15 minutes previously, before I went on break. He is my first call when I get back.)

    Me: “Thank you for choosing [Phone Company]. How may I assist you today?”

    Customer: “Aren’t you the one I talked to earlier?”

    Me: *checking the account info* “Yes sir, I did speak to you earlier. Is there a problem?”

    Customer: “You told me the technician would be out here on Monday. Well that’s not good enough! I need him out here right now!”

    Me: “Sir, it’s 9 pm on Saturday evening. Our technicians go home at 7 pm and do not work on Sundays.”

    Customer: “I don’t care, you get someone out tonight! I have a medical condition and if something happens to me while my phone is out, I’m calling my lawyer!”

    Me: “Sir, I will be more than happy to send you the letter for a doctor to verify that you have a medical condition requiring your phone services to be on 24/7. Unfortunately, because the status is not currently on the account, I will not be able to get a call-out approved.”

    Customer: “I don’t want your letter! I want my services back on! If something happens to me on the weekend and I die, you’ll be hearing from me!”