A Dose By Any Other Name
Customer: “Hey, I want some Tylenol.”
Me: “For children or for adults?”
Customer: “For adults.”
Me: “At the moment, we only have the generic kind available. You know, paracetamol, also known as acetaminophen?”
Customer: “No! I don’t want any acetaminophen! Give me the other one!”
Me: “Ma’am, they are the same thing, just different names for the same ingredient.”
Customer: “Well, I just want the first one you named. Just don’t give me the other one.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
