A Dollar In The Hand Is Worth Zero In The Wallet
Me: “Your total is $10.27, ma’am.”
Customer: *waves a piece of paper* “Is this a coupon?”
Me: “Not exactly. If you put your email address on it, we’ll send it to corporate and they’ll send you store updates, which will also have a coupon in the first email you receive.”
Customer: “Oh, great! Thanks!” *turns to leave*
Me: “Ma’am, you still need to pay.”
Customer: “I just did.”
Me: “I don’t think so.”
Customer: “No?”
Me: “No, ma’am, you didn’t. Your total is $10.27.”
Customer: “Well, now I know I paid! I remember you saying $10.27 before.”
Me: “Yes, I did, but you didn’t pay me the last time I said it, either.”
Customer: “So, you know what that means?” *reaches for her unpaid items*
Me: *takes back her unpaid items* “…that you can’t have this until you pay for it?”
Customer: “I’m never shopping here again!”
This story is part of our Weird Checkout Encounters roundup!
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Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
