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    A Dog Is For Life, Not Just For Christmas

    | NC, USA | Holidays, Pets & Animals, Theme Of The Month

    (I work for a well-known pet store chain that has never sold dogs or cats. It is the week before Christmas. We are fairly busy. I am on the floor doing customer service when an angry customer rushes up to me, dragging his young daughter behind him.)

    Customer: “I need a Chihuahua puppy, right now.”

    Me: “I’m sorry, sir. I don’t understand. Have you lost your pup in the store?”

    Customer: “No, you stupid b****. I want to buy a Chihuahua puppy. I’ve looked everywhere in the store and can’t find them.”

    Me: “Again, I’m sorry, sir, but we don’t sell puppies. We never have.”

    Customer: “That’s crap! I saw puppies in here the other day.”

    Me: “Yes. Our adoption partners were here. See, we save space in our store for rescues, so shelter dogs and cats can find their forever homes.”

    Customer: “I don’t want a USED dog. I want a Chihuahua puppy. One that’s clean!”

    (His daughter starts to sob and whine at him.)

    Me: “Shelter dogs aren’t used or dirty. I have two rescues, myself.”

    Customer: “Listen you w****. Go in the back and get my puppy.”

    Me: “At this point, you have insulted me and won’t listen to what I’m telling you. I have the right to refuse you service.”

    (I go to walk away from him. He starts screaming over his child’s crying and grabs me by the arm.)

    Customer: “YOU F****** B****! YOU’VE RUINED MY GIRL’S CHRISTMAS! I HOPE YOU’RE HAPPY, MAKING LITTLE GIRLS CRY! NOW GO GET MY PUPPY OR I’LL HAVE YOU FIRED!”

    (I’ve had enough. My manager has heard the commotion and is right behind the customer, getting ready to intervene.)

    Me: “Right. The Chihuahua puppies come in next Wednesday, with our dragon eggs and unicorn babies. You’ll have to wait until then.”

    (My manager had to stop himself from laughing as he escorted the customer to the front for yelling at me and grabbing me. Luckily, my bosses have a good sense of humor and didn’t fire me!)