A Dick By Any Other Name
Me: “May I have your name, please?”
Customer: “Why?”
Me: “When your order is ready to be collected, we call you by name.”
Customer: “I’m not giving you my name!”
Me: “Well, give me a name that we can refer to you by.”
Customer: “I’m not giving you my name!”
Me: “It doesn’t have to be your real name. I just need a name we can announce over the speaker so you know when to pick up your order.”
Customer: “Why would I respond to a name that’s not mine?”
Me: “Well, give us something that we can call you by.”
Customer: “Then, how would I remember that’s me?”
Me: “You can write it down.”
Customer: “Okay, call me Dick. I’m pretty sure I can remember that. I’ll be holding mine until you call.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
