A Day Of Ups And Downs
Guest: “Excuse me, where is the elevator?”
Me: “Around the corner and to the right, ma’am.”
(The guest walks towards the elevator, stops, and comes back to the front desk.)
Guest: “Sorry, where is the elevator?”
Me: “See where the carpet starts right over there? It’s right after that, ma’am.”
(The guest walks towards the elevator again, stops, and returns to the desk.)
Guest: “Is it in the same place on every floor?”
Question of the Week
Have you ever served a bad customer who got what they deserved?