A Bit Light On Being Polite

| Yonkers, NY, USA | At The Checkout, Technology, Theme Of The Month, Wild & Unruly

(I’m buying an item that offers certain customization options, and I’ve requested that mine have quite a bit of work done. I’ve made a few mistakes explaining what I want, and each one means the employee has to start from the very beginning.)

Employee: “Okay, I think it’s finally right. Can you take a look and confirm that all this is what you want?”

(The employee shows me the screen.)

Me: “Yeah, yeah, whoops. Sorry, this is wrong.”

Employee: “I’m sorry, my mistake. Let me see if I can void that one item—”

(The terminal goes black.)

Employee: “MOTHERF—whoops! Sorry, shouldn’t have said that.”

Me: “I’m sorry that my order is causing so much trouble.”

Employee: “Dude, you have no freaking idea. I don’t care if your order takes an hour, you’re actually being patient. I’m going to do what it takes to make sure you get everything the way you want it.”

Me: “I hope being minimally polite isn’t something that stands out so much from the—”

(There’s a crash from the next checkout counter.)

Other Employee: “But, sir, I ran the card four times, and it got rejected each time—”

Customer: *holding an item and smashing it into the counter* “RUN THE F****** CARD! IT’S MINE!”

Other Employee: “I never said it wasn’t yours!”

Employee: “What was that about being polite?”