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    13 Is Lucky For Some

    | NSW, Australia | Awesome Customers, Top

    (The night before was incredibly busy, and we were very short-staffed. One group of customers has had their leader buy all the tickets while the individuals buy their confectionery. The next day, one of the customers from the group walks up to the ticket box.)

    Customer: “Hi, I was in here last night with a group of 13 kids.”

    Manager: “Yes, I remember. It was busy, wasn’t it?”

    Customer: “Sure was. In fact, it wasn’t until after the movie had finished that we realised we’d purchased only 12 tickets. The usher didn’t realise as we passed through, but I’d really like to pay for the extra ticket now…”

    (We processed the transaction, and the customer happily went on his way. Our staff were so impressed with the display of integrity, they were in good spirits for the rest of the day. That group is welcome any time!)