1-800-KRYPTON
Me: “Dispatch, how may I help you?”
Caller: “Yes, I have an alarm going off.”
Me: “Okay, do you happen to have an account number?”
Caller: “No, I moved into this house five years ago and inherited the alarm system.”
Me: “All right, address?”
Caller: *gives address*
Me: “Sir, I didn’t receive any notifications. Can you hold for a few minutes while I confirm with our other station?”
Caller: “I guess…”
(I call our other station; they tell me they have no record of the alarm.)
Me: “Sir?”
Caller: “Yes, yes, what?!”
Me: “I’m sorry, sir. Is the alarm still going off?”
Caller: “Yes, can’t you hear? Listen, I am a very important lawyer and I demand you turn this alarm off!”
Me: “Sir, our alarms reset in ten–”
Caller: “No, you listen to me, you little s***! I’d better not miss my meetings because you can’t turn off this alarm!”
(I hear the alarm getting louder and I’m pretty sure he can’t hear me, so…)
Me: “SON OF JOR-EL! KNEEL BEFORE ZOD!”
(The alarm in the background shuts off.)
Caller: “Oh, wow! Thank you! Thank you so much!”
Me: “No problem, sir!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.